INPATIENT CUSTOMER SATISFACTION

QUALITY MANAGEMENT SYSTEM MODULE

Dear Patient,


In order to fulfill our commitment to continuously improve the service we provide and give us the opportunity to intervene in a specific manner, we kindly ask you to participate in our ‘Inpatient Customer Satisfaction’ questionnaire.
Thanking you in advance for the attention you will dedicate to this questionnaire, and informing you that the data contained therein cannot in any case be traced back to your person, we kindly ask you to answer all questions completely and report any service failures, errors, or inconveniences you encountered during your stay at our facility.

Rating scale:
(1) TOTALLY DISSATISFIED · (2) SLIGHTLY SATISFIED · (3) FAIRLY SATISFIED · (4) VERY SATISFIED · (5) EXTREMELY SATISFIED

1. At the time of admission, what level of efficiency and courtesy did you find in the administrative staff?

2. How do you rate the information received at the time of admission about what your stay will be like?

3. How do you rate the availability and courtesy of the nursing staff?

4. Are you satisfied with the medical care?

5. If performed, how do you rate the rehabilitation activity?

6. Did you receive adequate information regarding the care pathway including discharge?

7. What is your opinion on the level of cleanliness of the premises?

8. Are you satisfied with the environmental comfort? (noise, lighting, temperature…)

9. During your stay, did you receive adequate information about your health condition or treatments?

10. Were consultations with healthcare staff conducted with respect for your privacy?

11. Did the healthcare staff provide information in an understandable manner?

12. How do you rate the overall care received?

13. Would you recommend this clinic to a loved one who needed admission?

14. Do you believe everything possible was done to control your pain?

15. Were the effects (risks/benefits) of the treatments on your health explained to you?

16. At the time of discharge, were you given clear written information about medications?

17. Are you satisfied with the quality and variety of the menu selection?

18. Was the type of diet to follow after discharge explained to you?

19. What is your opinion on the presentation of the tray and dishes?

20. Are you satisfied with the cleanliness of the trays and tableware?

21. How do you rate the regularity of the water supply?

22. Are you satisfied with the meal distribution times?

Optional data

Information on the processing of personal data (art. 13 EU Reg. 679/2016)
The data collected through this questionnaire will be processed in aggregate form and exclusively for the purpose of improving the quality of the service offered. Completion of the optional fields (name, surname, room) is entirely voluntary and is not necessary for processing the questionnaire. The data controller is Villa Stuart S.p.A. To exercise the rights provided by the Regulation, you may write to privacy@villastuart.it.